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1. What is Aquacool, and what services do you offer?

Aquacool is a leading provider of utility management solutions, including sub-metering systems, utility billing, and payment collections.

2. What industries or properties can benefit from Aquacool’s services?

We serve residential, commercial, industrial, and multi-family facilities, providing tailored solutions for developers, owner associations, and residents.

1. What is sub-metering, and why is it important?

Sub-metering involves installing individual meters to measure specific energy consumption, allowing residents or tenants to be billed for actual usage.

2. How often does the system record data?

Our advanced systems can record meter readings as frequently as every four hours, ensuring accuracy and real-time monitoring.

1. How does your smart billing system work?

Our system collects and processes meter data, providing accurate billing based on actual usage instead of estimates, with transparent and user-friendly statements.

2. How does Aquacool ensure billing accuracy?

Our advanced error reporting, data analysis, and review by our finance team ensure accurate and fair billing for all customers.

1. How does Aquacool handle collections?

We manage payment collections for developers and associations, ensuring higher collection rates than the industry average.

2. What payment methods do you support?

We offer multiple payment gateways for flexibility and convenience, including online and in-person options.

1. What kind of support does Aquacool provide?

Our team offers end-to-end services, including installation, maintenance, and troubleshooting.

2. How can I report an issue with the system?

You can contact our support team through the web portal, email, or phone for quick assistance.